Simple Skincare Chatbot

Solving skincare issues with
conversational tech.

Fewer people are turning to experts for skincare advice, choosing instead to discuss with their friends via chat-based channels. So we created a skincare expert for Simple, who lives within Facebook Messenger. 

Aimed at shaping the future of skincare and shopper experience, Unilever's Simple Skincare chatbot (named Bella) interacted with customers along their journey from skincare advice through to purchase.

Client: Unilver - Simple Skincare
Agency: M&C Saatchi Innovation, M&C Saatchi Shop